From identity theft to Internet scams, fraud is an unfortunate byproduct of the convenience offered by today’s online activities. Comanche National Bank takes the threat of fraud very seriously and works diligently to help our customers protect their accounts and personal information.
If you believe you are a victim of fraud by unauthorized account activity, lost or stolen debit card, compromised account information or debit card information, fraudulent emails and/or fraudulent websites, contact Comanche National Bank Immediately.
To report fraud or a lost or stolen debit card:
Mon-Fri 8:30-5:00: 1-877-888-8262 (Toll Free) or 325-356-2577
After hours: 1-800-472-3272
If you suspect Identity Theft:
You may find yourself in one or both ID Theft situations: 1) A criminal used your existing account(s), such as your checking account. 2) A criminal opened a new account(s) using your name.
1. Call Comanche National Bank Immediately. Contact us at 325-356-2577
2. Report the criminal activity to the Federal Trade Commission (FTC)
Call the FTC hotline at 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor or you can submit a complaint to the FTC on their website, www.identitytheft.gov.
3. Contact the major credit bureaus
If you suspect that your personal information has been compromised or that a new account has been opened, contact the Credit Bureaus immediately and have a Fraud Alert placed on your profile. A temporary Fraud Alert will stay on your credit report for 90 days and provide an extra level of security should anyone try to open an account using your personal information.
For more information about the steps to take and for credit reports, contact:
Equifax: 1-800-525-6285 or www.equifax.com
Experian: 1-888-397-3742 or www.experian.com
Transunion: 1-800-680-7289 or www.transunion.com
4. Contact the Company
If you suspect unauthorized charges or that a new account has been opened, contact the company with which you hold the account with unauthorized charges. Discuss your options with a company representative so that you can make informed decisions. Always ask the company to send you an official notification of fraudulent account activity and discharge of the unauthorized transactions/debt in writing. If sending documents to the companies via mail, be sure to send copies of your documents and always send them by certified mail with return receipt requested.
5. Continue to Review All Your Accounts
Continue to review all charges and transactions appearing on your account statements and online account activity. Immediately report any discrepancies.